Return and Refund Policy — Our Promise
OUR PROMISE TO YOU
This return and refund policy is built on one simple idea: nails should make you feel good. If your order has a real issue — a defect, damage in transit, or the wrong item — we'll make it right. No interrogation, no fine print games, just real support from real humans.
Email info@ablenail.com and we'll take it from there.
30-Day Satisfaction Guarantee
If there's a genuine problem with your order, contact us within 30 days of delivery at info@ablenail.com with your order number and a quick note about the issue. We'll work it out — that's a promise.
We accept:
- ✓ Unopened sets in original packaging
- ✓ Quality issues (defects, damage in transit, wrong item received)
Refund options
- Full refund to your original payment method, or
- Store credit with an extra 10% bonus added on top
You choose what works best.
Pre-Order Sizing Help 💅
Press-ons are tricky to size. We know — that's why we help before you buy, not after.
If you're unsure about your size:
- Take a clear photo of your hand and fingers before ordering.
- Email it to info@ablenail.com with any measurements you have.
- We'll recommend the best size for you within 24 hours (Monday–Friday).
Because every set is handcrafted for a specific size, we're unable to offer free size replacements or exchanges due to sizing after your order has shipped. Please use our Size Guide and our free pre-order sizing help so we can get it right the first time.
Damaged or Wrong Items
Receive something faulty or different from what you ordered? Send us a photo at info@ablenail.com within 30 days and we'll ship a replacement immediately — no need to send anything back.
Final Sale Items
Items marked "Final Sale" on the product page (clearance, bundle deals over 40% off) are not eligible for refund or exchange. Everything else is covered by this return and refund policy.
How Long Do Refunds Take?
Once approved, refunds appear on your card within 5–10 business days. We'll send you a confirmation email with tracking as soon as your replacement ships. If you don't see an update within 14 business days, reply to the email and we'll personally chase it down.
Questions?
Email info@ablenail.com — we reply within 24 hours, Monday to Friday. We read every message and we'll always treat you like a real human, not a ticket number.
For any further questions about this return and refund policy, sizing help or order changes, please reach out through the email above. We're here to make sure every Able Nail experience feels effortless — from checkout to doorstep and beyond.